Customer Service

We take pride in servicing our machines from our factory in Clover, South Carolina. Our Customer Support Services team is ready to assist you with any of your questions or concerns.

Our highly qualified service staff averages 20 years of service and is ready to meet your need. We support a wide range of installation, start-up and operator / maintenance training requirements. Our dedicated control engineer has experience with GE, Fanuc and Huffman OAC controls. We also maintain a CNC laboratory of vintage controls to enhance our service capabilities.

We address outstanding service issues twice weekly through our Quality System, and measure our performance using ISO 9001

Regularly scheduled machine maintenance of you machine tool investment will pay dividends over the life of your equipment. A Preventive Maintenance program will pay dividends in productivity. We can make specific recommendations for servicing your Huffman equipment based upon your situation.

Many of our machines have remote diagnostics built into the control that can expedite troubleshooting and pin point problems. In the event that you need a service technician, we can usually respond to your need with 48 hours.

Our ERP system maintains a safety stock of repair parts in our Clover, SC inventory. We can usually ship parts the same day if they are ordered by 3:00 pm. And you can use the internet to parts ordering.

When we are not traveling, we work along with engineering and production in new machine design improvements.

Warranty Administration. Warranty = 1% of gross sales on a 12 month moving average
Hardware and Software Upgrades, Retrofits, Rebuild

      CNC Replacement                                             AutoCLAD™
      PC Upgrade                                                         Tool Software - Selective
      Application Software Upgrade                          Peripheral Additions (tooling, chucks, dressers, etc.)
      VaneWARE™ Software

 

Latest News & Events

 
image
Huffman Introduces NEW Full Line Product Catalog
Huffman, LLC has produced a new 4-page “PRODUCT LINE-UP” Brochure.
Learn More
image
Steve Hahn Joins Contour Precision as Vice President and Chief Operating Officer
Contour Precision Group is pleased to announce that Steve Hahn has joined the organization to serve as its Chief Operating Officer.
Learn More